FEATURES
Everything you'd want in a loyalty platform — and the things you'd actually use.
Studio-tier features are flagged, and the few roadmap items show their ship date. Pricing is on the pricing page.
01 — PATIENT EXPERIENCE
The app patients keep on the home screen.
Every surface a member touches — your brand, your colors, your tone. No third-party logos competing for the swipe.
BOTH TIERS
iOS, Android & web
Native apps for iOS and Android with full push, plus a web app for members who don't want to download. One member account, three surfaces.
·Custom app icon & splash (Studio)
·Magic-link auth on web
·Push notifications native
BOTH TIERS
Digital membership cards
A foil-printed feel without the print run. Tier name, member number, and a tap-to-check-in QR — rendered in your branded patient app, no plastic.
·In-app card on iOS, Android, web
·Auto-updates on tier change
·QR check-in baked into the card
ROADMAP · Q3 2026
Apple Wallet & Google Pay sync
Push the membership card into Apple Wallet and Google Wallet so it appears on the lock screen at the front desk. Native PassKit + Google Wallet integration.
·Lock-screen visibility
·Geo-fenced front-desk prompt
·Auto-refresh on tier change
BOTH TIERS
QR check-in & earn
Members scan at the front desk. Points land instantly to their balance and your staff sees the full history without context-switching to your scheduler.
·HMAC-signed QR rotation every 60s
·Front-desk member lookup
·Auto-points on every visit
02 — LOYALTY ENGINE
Tiers, points, and rewards that actually drive return visits.
An append-only points ledger and tier engine designed by an operator who got tired of explaining punch cards.
BOTH TIERS
Tier progression with teeth
Glow, Platinum, Obsidian — or whatever you call them. Visible progress bars and named perks make returning to the next tier feel earned, not transactional.
·Configurable tier thresholds
·Per-tier perk definitions
·Live progress visualization
BOTH TIERS
Rewards catalog
Stand-alone rewards, treatment credits, gift cards. Members redeem in-app. Staff sees the reservation and can lookup the redemption code at the front desk.
·Per-reward point cost
·Stock and expiration
·Redemption codes for staff
BOTH TIERS
Memberships & subscriptions
Recurring memberships with auto-renewal, upgrades, and cancellation flows. Clinics can use Stripe or Payroc, and membership perks tie into the same tier engine.
·Stripe or Payroc payments
·Pause / cancel / resume
·Membership-only offers
03 — ENGAGEMENT
Sell out Tuesdays.
Push-native flash drops, scheduled campaigns, and re-engagement triggers — built for the mid-week dip when your chair would otherwise sit empty.
BOTH TIERS
Flash drops
Schedule a limited drop in 30 seconds. Push-notified to every member, reservable in two taps. Spots counter is live — scarcity does the selling for you.
·1/wk on Solo, unlimited on Studio
·Member-exclusive window
·Real-time spot counter
STUDIO ONLY
Branded push notifications
Custom sender name and timing on Studio. Send to a tier, a segment, or all members. Templates for re-engagement, drops, and seasonal promos.
·Audience segmentation
·Scheduled & triggered sends
·Per-tier opt-in respect
BOTH TIERS
Referrals & gift cards
Members refer friends with a unique code. Gift cards can be sent in-app to friends or family. Both attribute to the originating member's referral count.
·Per-member referral codes
·Configurable referral rewards
·Gift card balance tracking
STUDIO ONLY
Challenges & seasonal campaigns
Run point challenges and seasonal pushes — a summer skin series, a refer-three streak, a double-points holiday week. Gamified goals that give members a reason to come back this month, not someday.
·Point-goal challenges
·Seasonal campaign templates
·Auto-awarded on completion
04 — CLINIC OPERATIONS
Run the whole back-office from one panel.
Multi-tenant, multi-location admin built for owners, front desk, and providers. Live config, no rebuilds.
BOTH TIERS
App Builder
Configure your patient app from the admin panel. Hero, memberships block, treatment featured cards, drop placement. Edit, refresh, ship — no app store push.
·Live preview
·Per-section visibility
·Custom branding tokens
STUDIO ONLY
Processor-aware POS
Member lookup and checkout for in-clinic sales. Studio clinics can use Stripe Terminal for card-present payments; Payroc clinics can route QR and saved-card flows through Payroc.
·Stripe Terminal on Studio
·Payroc QR payment routing
·Automatic point allocation
STUDIO ONLY
Integrations
Sync members, appointments, and revenue with your scheduler and marketing-automation tools. Webhooks fire on every state change. API for everything else.
·Scheduler & marketing-automation sync
·Public REST API + webhooks
·Audit log on Studio
05 — COMMERCE
Your whole menu, bookable from the couch.
Put treatments, packages, memberships, and retail on the patient's phone — your pricing, your photos, and checkout that pays out to you.
BOTH TIERS
In-app catalog
Treatments, packages, memberships, and retail products — browsable in the patient app with member pricing, your photos, and your own descriptions. Sage and Just-For-You surface the right ones.
·Treatments + packages
·Retail products
·Member-only pricing
BOTH TIERS
Checkout & payments
Patients buy in-app or reserve a spot, then pay by card, saved card, or points. Stripe or Payroc — your processor, your money, zero revenue share on a single sale.
·Card, saved-card, or points
·Stripe or Payroc
·Zero revenue share
BOTH TIERS
Gift cards & vouchers
Members send digital gift cards in-app; recipients redeem against your catalog. Reward vouchers land straight in the member's wallet, ready to scan at the front desk.
·Send & redeem in-app
·Vouchers in the wallet
·Balance tracking
06 — INTELLIGENCE
An AI concierge for patients. A second brain for you.
Loyalty Flow doesn't just store points — it reads behavior and tells you, and your patients, what to do next.
STUDIO ONLY
Sage — in-app AI advisor
Patients ask Sage what to book next. It recommends treatments, packages, and rewards from your catalog only — never invents a service, and hands clinical questions back to your provider.
·Trained on your menu
·Treatment + reward matches
·Defers clinical questions
STUDIO ONLY
AI clinic insights
Ask in plain English — “who's about to lapse?”, “what drove last month's rebookings?” — and get the number with the cohort behind it. No SQL, no analyst.
·Natural-language questions
·At-risk + churn surfacing
·The cohort behind every answer
STUDIO ONLY
Predictive re-engagement
Every member is scored daily for win-back, cross-sell, and rebooking — and the play is routed to a push or a front-desk task, so the right nudge fires without you watching a dashboard.
·Daily propensity scoring
·Win-back & cross-sell triggers
·Auto-routed to push or staff
STUDIO ONLY
Cohort analytics & export
Retention cohorts, custom reports, and full CSV export. Your data stays queryable and portable — never trapped behind a vendor wall.
·Retention cohorts
·Custom reports
·CSV export + API
EVERYTHING INCLUDED
The whole list — nothing held back behind “enterprise.”
Both tiers ship the full platform. Studio adds scale, AI, and integrations — every line is flagged so you know exactly what you get.
Patient experience
iOS + Android patient app
Patient web app (browser)
Digital membership card (in-app)
Apple Wallet & Google Pay syncQ3 2026
Branded push notifications
Solo Standard · Studio Custom timing & sender
QR check-in
Custom app icon + splash screenSTUDIO
Loyalty engine
Tiers & points ledger
Active members
Solo Up to 500 · Studio Unlimited
Rewards catalog
Solo Up to 25 · Studio Unlimited
Flash drops
Solo 1 per week · Studio Unlimited
Memberships & subscriptions
Stripe or Payroc, selected by clinic
Referrals & gift cards
Challenges & seasonal campaignsSTUDIO
SMS messages included
Solo 500 / mo · Studio 2,000 / mo — $0.02 per segment over the limit, billed monthly
Email & push notifications
Unlimited
Sage AI advisorSTUDIO
Clinic operations
Locations included
Solo 1 location · Studio Unlimited
Staff seats
Solo Up to 5 · Studio Unlimited
Clinic admin portal
App Builder (no-code config)
Clinic payment processor choice
Stripe or Payroc
Stripe Terminal POS (card-present)STUDIO
POS Lite (member lookup + manual checkout)
Analytics & integrations
Standard analytics dashboard
AI clinic insightsSTUDIO
Cohort retention + custom reportsSTUDIO
CSV exportsSTUDIO
Scheduler sync (major aesthetic platforms)STUDIO
Marketing-automation syncSTUDIO
API + webhooksSTUDIO
Support & onboarding
Email & chat support
Priority Slack channelSTUDIO
Dedicated onboarding managerSTUDIO
Quarterly business reviewSTUDIO
White-glove setup (one-time) gets your brand, menu, memberships, and first flash drop live before day one.